Question 1

How does the credit system work?

Accepted Answer

Each AI model has a transparent credit cost based on its compute requirements (model, resolution, and duration). You see the exact cost before generating — no hidden fees, no surprises.

Question 2

Do unused credits expire?

Accepted Answer

Subscription credits roll over for 30 days after your billing period ends, then expire. Credit pack credits last 90, 180, or 365 days depending on the pack you purchased.

Question 3

Can I combine a subscription with credit packs?

Accepted Answer

Yes! Credit packs stack on top of any subscription. We always deduct from the oldest-expiring bucket first, so your credits are used in the most efficient order.

Question 4

What happens if a generation fails?

Accepted Answer

Failed generations are automatically refunded to your credit balance within minutes. You will never lose credits due to a platform error.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your account page at any time. You keep full access and any remaining credits until the end of the current billing period.

Question 6

What is the Veo 3.1 Quality monthly limit?

Accepted Answer

Veo 3.1 Quality is a gated model with a per-tier monthly limit: Starter 3/month, Pro 15/month, Studio 40/month. The limit resets on the first of each month (UTC). You can still generate other models freely within your credit balance.

Question 7

What is the Studio daily soft cap?

Accepted Answer

Studio plan users who consume more than 1,500 credits in a single day are moved to the standard priority queue for the rest of that day. Generations still proceed — they just share the queue with other users. The cap resets at 00:00 UTC.

Frequently Asked Questions